Thursday, March 12, 2009

I'm Smiling

I sat at the counter with my knitting needles going, keeping an eye on the monitor and making oddball remarks with the Apple Genius Bar staff who kept checking the progress on the latest iPod loading endeavor. Will it work this time? After a couple of hours into the new day, it had been determined that, once again, a new iPod should be brought into play. It was the last one on the shelf. I'm trying to remember if it was the 5th or 6th we'd gone through trying to solve this series of disasters. I was thinking of repapering the powder room with the paperwork.

Occasionally I'd dip into the cookies. They were a big hit, and I'm glad. It was quite an experience, spending so much time on that stool at the Genius Bar. If I were going to do it often, I think I'd forget cookies and donate a decent stool—one with padding. One of the guys there said he thought we should have a name plate put on "my" stool. I still think one with a cushion would be a better idea. 

When we first got the new iPod out, one of the first screens to greet us was the "New iTunes Update Available" screen. Levi thought we should do that later, but I voted no. One thing I was sure of was that the problems had started shortly after the last time iTunes had been updated. It might not sound like much, but maybe there's something in the 160 Gig iPod Classic that disagrees with that particular version of iTunes, so I wanted to do the update first. 

I utilize a strange kind of logic. Isn't it Occam's Razor that says that you knock off everything that's most unlikely, and what's left, even if unproven, is your most probable answer? You're not supposed to start adding in assumptions. Anyway, we started downloading the new iPod with the same library we've been attempting to load for the last three weeks. We used the new iTunes software on an untouched iPod, and added the library by Playlists. It was a slow way to do it, but I wasn't taking any unnecessary chances. We ejected and checked the unit at the end of each segment download, and never had a single failure. 

We were in and out of there in about five and a half hours. I put my headphones on and listened to the end of Ann McCaffrey's White Dragon on the way home. I'm still smiling. 

I got a lot of knitting done during my visits to the Apple store, met some really great people, and was treated wonderfully. Maybe in a week or two, I'll stop by just to say "hi." I wonder if they'll duck and run when they see me coming through the door... Probably not—unless I've got my knitting bag with me.


sherrie said...

WHEW!!! I'm glad you had a gut feeling to follow - way to go! Even though you were completely happy with the service, I'm glad it's finally over for you. Happy is a good place to be.


LEVI said...

Hey Kathleen,

The cookies were delicious and entirely unnecessary. Thanks for your patience.