Tonight was the big night. I made a cheeseburger pie, and once that was in the oven, used our phone's intercom feature to warn John to stay in his HAM room until dinner was ready so he wouldn't ruin "a surprise." Then I dragged out the box and set up the machine. Once I had everything cleaned, set up and figured out, I was nearly able to grind a drink without the machine, I got so angry.
These machines cost $79 retail. Once you open it up, you finally realize that you need to go buy a small size package of coffee filters before you can use it. You'd think they'd at least give you a few to start with. So there I was, with a meat pie ten minutes from the table, and my surprise a very unpleasant, "Well, you can look at how nice it fits on the counter, but I can't make you a drink until we go buy filters."
Really, Sunbeam Products (DBA Jarden Consumer Solutions), don't you think that an eighty dollar product should include everything the customer needs to have a good 'out of the box experience'? Especially if it's just a few filters that you could have packed in there for maybe three pennies? I noticed that at Amazon I could get 12 packages of filters, 200 filters per package, for $18.28 with no shipping and handling. That would mean I could have sent ten to each customer for seven cents. I'll bet a big corporation could get an even better price ratio.
Customers like to feel that they've been treated well. I will probably end up loving this machine and using it pretty close to daily, especially in the Summer. I won't, however, forget that the company didn't care if I had a hassle getting to use it when I first opened it. When it eventually breaks, I'll look for another brand.
What did John say? The cheeseburger pie was really good...